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Meet Brenda

Meet Brenda, Our Chief Experience Officer

I met Brenda through her husband, Phillipe. He and I worked together back in the day. He reached out to me and told me that Brenda was working in the medical field but was looking to make a change. Lucky for us, there has never been a more perfect person to take care of our clients' patients through our Chronic Care Management service. Her caring attitude has garnered rave reviews, not just for J3, but for the practices we serve. Thank you, Brenda, for all that you do.

Here is her story:

🌍 Born in Caracas, Venezuela, and Dedicated to Making a Difference in Healthcare

Hello! I'm Brenda Nunez, a 26-year-old healthcare administration enthusiast with a passion for helping others. My journey started when I moved to the United States at the age of 17, driven by the desire to create a better future for myself and make a positive impact on people's lives.

A Shift in Path

Initially, I aspired to become a nurse, following in the footsteps of my family, predominantly filled with doctors. However, I soon realized that I couldn't handle the sight of blood. Yet, my fascination with the healthcare world and my desire to assist people remained unshaken. This led me to a pivotal decision – to delve into healthcare administration. I wanted to make a difference from the behind-the-scenes perspective, ensuring that individuals receive the care and support they need.

Eight Years of Experience and Counting

Over the past eight years, I've had the privilege of immersing myself in the dynamic world of healthcare. My journey began in the Durable Medical Equipment (DME) industry, where I worked closely with hospice patients and numerous hospitals across South Florida. This experience laid the foundation for my career, teaching me the importance of accessibility to quality healthcare.

My quest for knowledge led me to explore various facets of healthcare. I ventured into therapy services, gaining insights into physical, occupational, speech, vestibular, and lymphedema therapy. Moreover, I've worked with children from different states, navigating the intricate landscape of insurance processes for therapeutic services. Understanding the nuances of critical documentation and assessing individual patient needs has been a fulfilling journey in itself.

Dedication to Making a Difference

Throughout my healthcare odyssey, my greatest reward has been the ability to make a meaningful impact on patients' lives. Today, I specialize in chronic care management for Medicare patients, where I continue to learn and evolve. Each day brings new challenges and opportunities to fulfill my core purpose in the healthcare industry – to care for and support individuals in their time of need.

My journey is ongoing, and I look forward to each new experience, each patient, and each opportunity to extend a helping hand. Join me on this path towards better healthcare, driven by compassion and dedication.

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Safeguarding Personal Health Information: Understanding the Risks of Data Leakage in Medical Practices

By Josh Fertel • 07 Apr, 2024

In the digital age of healthcare, protecting personal health information (PHI) has become more critical than ever. While medical practices strive to uphold patient confidentiality, the risk of data leakage persists through various avenues, posing potential threats to privacy and security. One common risk factor for PHI leakage is inadequate cybersecurity measures. Weak passwords, unencrypted data transmission, and outdated software leave medical systems vulnerable to hacking attacks and data breaches. These breaches can compromise sensitive patient information, leading to identity theft, fraud, and other forms of exploitation. Additionally, human error remains a significant contributor to data leakage in medical practices. Mishandling of physical records, improper disposal of documents, and unintentional sharing of information can all result in unauthorized access to PHI. Furthermore, insider threats, whether intentional or unintentional, pose a significant risk to patient privacy and confidentiality. Moreover, the proliferation of mobile devices and remote access to medical systems introduces additional vulnerabilities to PHI leakage. Lost or stolen devices, insecure Wi-Fi networks, and unsecured communication channels can all expose patient information to unauthorized parties. To mitigate the risks of PHI leakage, medical practices must implement robust cybersecurity protocols, provide comprehensive staff training on privacy practices, and regularly assess and update their security measures. By prioritizing patient privacy and implementing proactive measures to safeguard PHI, healthcare providers can uphold the trust and confidence of their patients while ensuring compliance with regulatory requirements such as HIPAA.

What is Chronic Care Management?

By Josh Fertel • 02 Apr, 2024

Chronic care management is probably the most underutilized segment of the medical community. As you can imagine, Medicare patients need more guidance, they need more support, they need more interaction. We monitor our patients, we monitor the practice's patients every month. We touch base with them. We make sure that they're living a great lifestyle, that they're not depressed, that they're taking the medication that they need, that they need refills on the medication we've had examples of people who had gone to the hospital and the provider did not know they were in the hospital. And we were able to connect them and make sure that that everything there was a plan in place for for ongoing care. We've had patients that have run out of medication that was vital to their health, and we were able to get a contact with the pharmacy and make sure that it was done. There's numerous times that just that one phone call that we make monthly, the timing was perfect and we were able to help our patients out. There was actually one time where our staff a call and the patient was actually on the floor and just falling down. They were able to get to the phone. They had a family member there. We connected them with 911 and everything was taken care of. They were able to go to the emergency room. We contacted their provider, let them know what had happened, and everybody's plan was in place to make sure that the care was given correctly.