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Meet Kym

Meet Kym, Our Director of Billing Strategies

It's one thing to have the knowledge to be successful in this business. But, when you add the tenacity of a bulldog, now you have what it takes to be great. And that is Kym. Very quickly, I knew that I could trust her with our biggest clients, and help problem-solve the issues our new clients were having. Kym definitely is part of the J3 foundation, and her attitude and contributions make it possible for us to continue our rapid growth. Also, she's a very good bowler!

Here is Kym's story:

Hi, I am Kimberly.

I am a south Florida native. I love the ocean, fishing, sports and surrounding myself with amazing friends and family. I am blessed to have been born into a family where my parents turned out to be my heroes. My mother instilled and passed on to me her compassion, love and drive and to always be the first person to lend a helping hand. My Father was able to pass on to me the ability to trust in what you believe in and to push yourself to achieve every possible goal in your life that you are passion about. My father taught me to never give up and to believe anything is possible and that you can make it happen. Growing up my father owned an aircraft interior company throughout my adolescent years. He was hesitant at first for me to work at a young age, however I was very persistent and ready to be given the opportunity to be hands on and start learning and obtaining as much knowledge as possible.

Then after graduating high school, I knew I wanted to work with numbers so off to college I went. I lived in Gainesville and became a gator fan. I studied accounting, and this confirmed that my mind was set on the accounting path and working with numbers. After college I returned to South Florida and was immediately hired by a company as their full-time bookkeeper. I held this position for eighteen years. I knew at this point in time that whatever I was going to do next would involve numbers, however there was just something missing. My mom was my biggest fan and said to me you need to be in the healthcare industry you have so much compassion to give and take your knowledge with numbers and apply it to your love that you have for helping people. This is where my Medial Coding and Billing started. I received my certification, and I was off. Before I took my final certification exam, I was hired by a billing company. I knew immediately this is where I needed to be. Working with patients and providers and resolving the issue in our healthcare industry made me feel complete. I realize Medical, Coding and Billing is behind the scenes of our amazing front line providers but me doing my part every single day knowing I am making a difference and helping the healthcare industry is so very rewarding. After working for this billing company for ten years my husband, daughter and I relocated for my husband’s job. We were gone for a short time and within this time my daughter received her bachelor’s degree in health care administration. One proud Mom for her to continue with this path.

Upon returning home to South Florida, I did not want to waste any time and was ready to get back to what I do best. I know my career goal is to provide the highest level of medical coding and billing and minimize the drawbacks and issues that can arise. My experience provides me with the ability to provide a seamless integration between a provider and a patient to make all aspects of billing experiences beneficial. I cannot explain enough how rewarding it is when you speak to a patient or a provider with a billing, credentialing etc. issue and you are able to provide a resolution and it is exactly what was needed. The very first company I reached out to was J3RCM. I called and Josh answered the phone and at that moment I knew I had made the right call. It is very rewarding knowing you work with a company where not only I can make a difference in the healthcare industry but everyone on the team at J3RCM wants to make a difference and have the same results for our patients and our providers as I do. I have found a team at J3RCM to accommodate and achieve my ultimate goals.

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Safeguarding Personal Health Information: Understanding the Risks of Data Leakage in Medical Practices

By Josh Fertel • 07 Apr, 2024

In the digital age of healthcare, protecting personal health information (PHI) has become more critical than ever. While medical practices strive to uphold patient confidentiality, the risk of data leakage persists through various avenues, posing potential threats to privacy and security. One common risk factor for PHI leakage is inadequate cybersecurity measures. Weak passwords, unencrypted data transmission, and outdated software leave medical systems vulnerable to hacking attacks and data breaches. These breaches can compromise sensitive patient information, leading to identity theft, fraud, and other forms of exploitation. Additionally, human error remains a significant contributor to data leakage in medical practices. Mishandling of physical records, improper disposal of documents, and unintentional sharing of information can all result in unauthorized access to PHI. Furthermore, insider threats, whether intentional or unintentional, pose a significant risk to patient privacy and confidentiality. Moreover, the proliferation of mobile devices and remote access to medical systems introduces additional vulnerabilities to PHI leakage. Lost or stolen devices, insecure Wi-Fi networks, and unsecured communication channels can all expose patient information to unauthorized parties. To mitigate the risks of PHI leakage, medical practices must implement robust cybersecurity protocols, provide comprehensive staff training on privacy practices, and regularly assess and update their security measures. By prioritizing patient privacy and implementing proactive measures to safeguard PHI, healthcare providers can uphold the trust and confidence of their patients while ensuring compliance with regulatory requirements such as HIPAA.

What is Chronic Care Management?

By Josh Fertel • 02 Apr, 2024

Chronic care management is probably the most underutilized segment of the medical community. As you can imagine, Medicare patients need more guidance, they need more support, they need more interaction. We monitor our patients, we monitor the practice's patients every month. We touch base with them. We make sure that they're living a great lifestyle, that they're not depressed, that they're taking the medication that they need, that they need refills on the medication we've had examples of people who had gone to the hospital and the provider did not know they were in the hospital. And we were able to connect them and make sure that that everything there was a plan in place for for ongoing care. We've had patients that have run out of medication that was vital to their health, and we were able to get a contact with the pharmacy and make sure that it was done. There's numerous times that just that one phone call that we make monthly, the timing was perfect and we were able to help our patients out. There was actually one time where our staff a call and the patient was actually on the floor and just falling down. They were able to get to the phone. They had a family member there. We connected them with 911 and everything was taken care of. They were able to go to the emergency room. We contacted their provider, let them know what had happened, and everybody's plan was in place to make sure that the care was given correctly.